Interstate
Paper LLC manufactures 900 tons per day of kraft linerboard grades (including
high compression strength and wet strength grades) from 35# to 69#. Our kraft
linerboard contains 15% - 25% recycled fiber depending on the grade.
We pride
ourselves on our ability to respond to our customers needs. To that end, we
have recently reorganized our Customer Service Department, aligning our
resources to better serve our customer base. Customer Service Representatives
are aligned with Sales Representatives by geographic region to form
full-service Customer Teams. By working closely with production scheduling and
logistics, our Customer Service Representatives manage the entire order
fulfillment process, from initial order receipt to the timely delivery of
product to the customer.
Our forte is Just
In Time (JIT) delivery. Strategically located warehouses allow us to
pre-position inventory and deliver in a day or two. Our in-house logistics
coordinator allows us to tailor transportation to best serve our customers
needs.
Finally, we
strive to be the best in the business at responding to all customer needs,
including technical assistance and rapid resolution of customer concerns.
IPC Customer
Service Contacts
Larry Henseler
Administrative Manager
Tel: 912-884-3371 ext. 265
Fax: 912-884-7448
Eddie Hall
Customer Service Representative
Tel: 912-884-7086 / Toll Free 866-293-9755
Fax: 912-884-7448
Karen McAuley
Customer Service Representative
Tel: 912-884-7091 / Toll Free 866-293-9756
Fax: 912-884-7448
Sheleyn McCollum
Production Scheduler / Export Customer Service
Tel: 912-884-7087
Fax: 912-884-7448
Amelia Milligan
Traffic Coordinator / Customer Service
Tel: 912-884-7089
Fax: 912-884-7448
IPC Sales /
Technical Service Contacts
Joe
Oswald
Mill Sales Representative - N.E. Region
Tel: 610-374-3000, ext. 213
Jim McMasters
Sales Manager - S.E. Region
Tel: 912-884-3371 ext. 394
Roger Malone
V.P. Mill Sales
Tel: 703-243-3355 ext 1007
Larry Nykwest
Manager, Technical Customer Service
Tel: 610-374-3000 ext 263
Mike Cox
Manager, Environmental and Technical Services
Tel: 912-884-3371 ext. 232
Meta Willis
Quality Assurance Supervisor
Tel: 912-884-3371 ext. 256
Ronnie Swindell
Warehouse Manager
Tel: 912-884-3371 ext. 386
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